What is Business Process Hosting (BPH)

Business Process Hosting (BPH) is a solution we developed to enable a collaborative, multi-tenant platform designed for businesses with evolving business models and technologies. Unlike traditional supply-chain solutions that are typically built around a single client, BPH is architected to support multiple independent businesses operating within a shared ecosystem. Leveraging our patented technology, we created ClickNSource, a platform that enables seamless collaboration among businesses in the tourism, hospitality, and travel industries, where a single unified platform facilitates interaction between:

• Tourists
• Hoteliers
• Restaurants
• Tour Guides
• Products and Services Suppliers
  • Souvenir and Handicraft Vendors
  • Adventure and Activity Providers (e.g., surfing, diving)
  • Marine and Excursion Operators (e.g., boat rides, whale watching)
  • Wellness and Lifestyle Services
  • Local Experience Providers

Platform Collaboration Model

All stakeholders operate independently while seamlessly integrating to achieve their individual objectives, all while serving the needs of the broader ecosystem. The platform adopts a geo-centric, location-aware approach to orchestrating the functional chain, enabling real-time contextual collaboration across services.

This architecture enables end-to-end traceability of supply-chain activities—ranging from “hook to fork”—thereby delivering enhanced transparency, trust, and authenticity across products and services.

Key Platform Capabilities

• Lifecycle Documentation
  Captures and records the complete lifecycle of products and services across the platform.
• Highly Scalable Model
  • A ubiquitous, collaborative platform accessible to suppliers and clients across multiple locations.
• Operational Efficiency
  Reduces costs, time delays, and human errors in management, coordination, and procurement.
• Enhanced Security and Compliance
  • Write-once, read-only (non-editable) ledgers ensure data integrity.
  • Information is readily accessible to auditors, regulators, and compliance bodies.

Collectively, these capabilities deliver a comprehensive, cloud-based business management environment with built-in social media integration and SEO optimization.

Digital Concierge

Hotel Services

A modern concierge assists guests with everything from dining recommendations and reservations to booking activities and experiences. The digital concierge extends this functionality—excluding only physical tasks— to deliver a comprehensive, scalable guest experience.

Through functional normalization and separation of system components, each concierge function can be independently managed, scaled, and secured. By integrating the patented functional chain methodology, the system delivers added transparency, authenticity, and trust across all interactions.

As a result, any participating hotel can seamlessly integrate the digital concierge into its existing web stack, as demonstrated by Serenity Tissa Digital Concierge.

Common Access, Network Effect, and “Hook to Fork” Execution

The true strength of the BPH model lies in its ability to provide common access across independently operated stakeholders while preserving autonomy, security, and data ownership. This shared access enables an end-to-end “hook to fork” execution model that connects guest preferences directly to procurement and fulfillment.

The process begins at the point of booking. When a guest makes a reservation, meal preferences and dietary requirements are captured through the booking interface. These preferences are mapped against standardized recipes and menu configurations within the system.

Based on confirmed bookings and menu data, the platform automatically evaluates current inventory levels and generates daily and weekly ingredient requirements—including vegetables, seafood, meat, and other supplies— which are presented on the chef’s or purchasing manager’s dashboard.

With a single action, the chef or purchasing manager can initiate a digital purchase request. The system then automatically distributes this requirement to registered suppliers within a defined geo-fenced radius, using GPS-based location parameters to ensure proximity, freshness, and logistical efficiency.

Suppliers receive the request through their own cloud-based interface and can respond with a digital price quotation using a single click. Each quotation is recorded as an independent, encrypted data block within a blockchain-based modular architecture, ensuring:

• Data isolation and confidentiality for each supplier
• Immutability and auditability of pricing and transactions
• Protection against unauthorized data modification

Once quotations are received, the chef or purchasing manager can compare offers and place orders item-by-item or supplier-by-supplier with a single click. Orders are then executed through the same secure functional chain, completing the “hook to fork” lifecycle.

This mechanism establishes a self-sustaining digital economy within the platform. Each participant—hotels, suppliers, service providers, and experience operators—operates independently while benefiting from:

• Automatic demand discovery
• Direct access to verified buyers and sellers
• Independent pricing and promotion capabilities
• Network effects where each new participant increases value for all others

As the ecosystem grows, the platform naturally evolves into a thriving, location-aware marketplace—driven by real demand, secured by patented functional-chain architecture, and optimized through shared yet protected access.